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Their responsibilities and requirements when providing care were discussed in staff meetings. They were supported by the the registered manager, who was also known as Matron. The number of staff on duty in one part of the home was inadequate to fully meet people’s needs.
Some people’s care plans were incomplete with regards to their personal histories, thoughts and preferences. We have recommended that efforts are made by the provider to ensure they are completed more thoroughly to ensure they remain person centred. The provider had systems in place to support people who lacked capacity to make decisions for themselves. Staff received training in the Mental Capacity Act 2005 and were knowledgeable about the processes involved in assessing people’s capacity. Staff had received training on safeguarding adults and were able to describe the actions they would take if they had any concerns about possible abuse. The provider also had a whistleblowing policy, which staff were aware of and they knew how to report any concerns they had.
CQC Rating for Cranham Court Nursing Home
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report. We found two breaches of the Health and Social Care Act Regulations 2010. Relatives we spoke to told us they were very happy with the standard of care. Comments included "never had any cause for concern, care is extremely good," "won't get any better care, I have recommended it to others" and "the staff always keep me informed".
People told us they felt safe most times with the exception of three people who remembered a time when an incident happened. Some people were supported by staff on a one-to-one basis as a result of these incidents. Staff understood their responsibilities and how to recognise and report abuse. At this inspection, we found the provider had taken sufficient action to ensure medicines were stored, administered, recorded and ordered more effectively, safely and appropriately. We also found that steps had been taken to make sure equipment such as wheelchairs were used more safely by using the footrests on them to move and transfer people. Yes, Cranham Court Nursing Home provides care designed to meet the challenges faced by people living with dementia.
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Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 14 December 2017. Fees at Cranham Court will depend on the needs of the prospective resident, but more information can be provided by the Service Manager in the home. Cranham Court provides modern amenities, and all of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Click here to find out more about Anya Court and its industry-leading care and facilities. Visitors can book a one-hour slot, during which they will get a private tour of the home with the Customer Relationship Manager, who will be able to answer any care questions you have.
People were encouraged to participate in activities and remain as independent as possible. However, the activities programme was not always sufficient and no activities took place during our two day inspection. We have made a recommendation about reviewing the structure of activities to ensure a more stimulating environment. – there are some services which we can’t rate, while some might be under appeal from the provider.
CQC regulates both the premises and the care provided, and both were looked at during this inspection. This unannounced inspection took place took place on 24 and 25 October 2017. Cranham Court is a care home registered to provide accommodation and nursing and personal care for up to 82 people who require personal care and may also have dementia. This was an unannounced inspection over three days on the 28, 29 and 31 October 2014. During the visit, we spoke with six people using the service, seven friends and relatives, eight care workers, five nursing staff and the registered manager.
The services specified above (state administration of justice, Civil matters, Criminal matters, Jury, Land register entries, u.a.) might be restricted or unavailable. For extracts, read the latest CQC inspection for Cranham Court Nursing Home. Although part of an organisation, the home stands alone and does not receive the required support to transition to the organisation’s procedures. People told us they could express their concerns and were confident that they would be resolved.
Upminster Nursing Home cares for and supports older individuals including people with Alzheimer's and other forms of dementia. We wrote to the provider and sent them a Warning Notice to be compliant by 4 August 2017. People were supported to access health care services in order to maintain their health. We saw evidence of input from the GP and that referrals were made appropriately. The service followed safe recruitment procedures to ensure staff were safe to provide care to people and had carried out recent Disclosure and Barring Service checks for long serving staff. Although there were improvements, we noted that one person had missed important medicines for nearly two weeks due to staff not taking sufficient action to obtain their medicines.
People who use the service were positive about the care and treatment they received at the home. They confirmed that staff assisted them when they needed support with their care and that staff were very helpful. People also told us they had good access to health care professionals such as doctors, district nurses, dentists and chiropodists. We have made a recommendation about staff recruitment checks to ensure staff remain suitable to support people throughout their employment.
See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. – the service is performing badly and we've taken enforcement action against the provider of the service. Three people living at the home thought there were enough staff to meet their needs although three others said they had to wait to have their needs met. Five friends and relatives and six staff also felt there were not enough staff particularly during busy periods.
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